Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://maxillerz.com.au/terms-conditions/

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

 

 Refunds & Exchanges:

  • To ensure our customers are happy with their purchases, we are extending our refund and exchange policy from 10 days to 15 days from the date of purchase.
  • All items eligible for return must be in original, saleable condition and tags attached.
  • For hygiene reasons and your protection, we do not offer exchanges or refunds on earrings.
  • Items purchased in multi-buy offers must be returned with all items purchased under the offer, as we do not offer partial returns.
  • Customer contact details (order number, first name, surname) are required for any refunds or exchanges to be processed.
  • All refunds will be credited to their original method of payment.
  • Item(s) must be returned by post.
  • SALE items are eligible for an exchange only under the terms stated above.



Faulty Items

If your item(s) is faulty, we will happily refund or exchange with proof of purchase.

Returning by Post

  • If your item is found to be faulty, we will cover the postage cost.
  • Please contact our Customer Service team to arrange your exchange or refund.

         Address: Parcel Looker 1016263294, Shop No.57 10 Orchard Avenue, Armadale, WA 6112

         Monday - Friday: 9am to 5pm

         Text us on: +(61) 452232844 

         Email: support@maxillerz.com.au